Refund policy

Return & Refund Policy

We want you to love your Orveberg product. If you're not completely happy with your order, you can return it within 14 days of delivery.

Your right to cancel (EU customers)

If you live in the European Union, you have the legal right to cancel your order within 14 days of receiving it, without giving any reason. We offer the same 14-day return period to all customers.

How to start a return

  1. Email us at getorveberg@gmail.com within 14 days of delivery with your order number. Telling us the reason is optional, but it helps us improve.
  2. We will reply within 2 business days with return instructions and the return address.
  3. Send the item back within 14 days of contacting us.

Please contact us before sending anything back. Items sent to the wrong address or without prior notice may not be processed.

Return conditions

  • The item should be unused and returned in its original packaging.
  • Please include all accessories (dust cup, filter, cleaning tools and charging cable).
  • You may handle the product as you would in a shop to check it. If it has been used beyond that, we may reduce the refund to reflect the loss in value.

Return shipping costs

If you return an item because you changed your mind, the return shipping cost is paid by you. If the item arrived damaged, defective or was not what you ordered, we cover all costs.

Damaged, defective or wrong items

Please contact us as soon as possible after delivery with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, whichever you prefer.

This policy does not affect your statutory rights, including the 2-year legal guarantee for EU customers.

Refunds

  • Refunds are issued to your original payment method within 14 days of receiving your cancellation request.
  • We may hold the refund until we have received the item back or you have shown proof that you sent it, whichever happens first.
  • If you return your whole order, we also refund the original standard shipping cost.

Order cancellations

You can cancel your order free of charge before it has shipped. Just email us and we will issue a full refund. If your order has already shipped, you can return it as described above.

Contact

Orveberg
[Your legal name or business name]
[Your business address]
Email: getorveberg@gmail.com